Terms and Conditions
Last updated: October 2026
1. Appointment Requests
Submitting an appointment request through our website constitutes an enquiry only and does not constitute a guaranteed booking. Our reception team will contact you directly to confirm therapist availability and room scheduling.
2. Arrival & Etiquette
We recommend arriving at Sulis Spa 10–15 minutes prior to your confirmed appointment to ensure a calm transition and personal consultation. Late arrivals may result in shortened treatment duration to respect the schedules of subsequent guests.
3. Health & Wellbeing Disclosure
Please inform our reception team and therapist of any existing medical conditions, allergies, injuries, or pregnancy prior to your treatment session so we can tailor the therapies safely.
4. Cancellations & Rescheduling
If you need to reschedule or cancel your session, please notify our front desk at least 2 hours in advance.